The workplace is constantly changing in response to business adaptations to the market and other conditions. One driving force for switch change in the past year and a half was the onset of the COVID-19 pandemic. While the entire world felt the effects of the pandemic, the business world has likely been forever changed by it.
The ways in which teams work together and interact with customers are always evolving, but this drastic shift in business operations has been the catalyst for a major evolution. The following are some of the best tools for business users looking to modernize their operations and adjust to these major changes in the workforce.
Simplifying the Customer Experience
Regardless of your industry, your company’s sales and communication channels are the heart of your operation. Customer service and customer support teams were hit particularly hard when they were forced overnight to switch to remote work. Business leaders have had to completely reimagine the way their customer service teams approach their work. Thankfully, there are tools to help make this adjustment pain-free.
The Bright Pattern Contact Center (brightpattern.com) software deployment offers great features and productivity tips for employers that are now dependent on remote work. Bright Pattern’s omnichannel contact center solutions consolidate all of your sales and communication channels into a single interface. In the past, the customer service agent desktop was often bogged down by multiple tabs and interfaces.
This can lead to confusion and it often complicates your team’s workflows. With a contact center software integration from Bright Pattern, your agent desktop interface is streamlined and organized, making it easier for your team member to work more efficiently.
Within the agent desktop application, your customer service team can quickly switch between phone calls and instant messages without ever having to leave the singular interface. They can provide customers with quick answers when needed, and actively work to accelerate sales cycles.
A singular interface also means each team member will only need one set of login credentials for their user account. From a sales person’s perspective, this ease of use and convenience can make all the difference when it comes to focus and productivity. All of these great features combined make Bright Pattern’s omnichannel solutions the best option for remote work.
Reimagining the Traditional Workplace Meeting
It’s no secret that businesses have been dependent on virtual meeting tools and video calls for their conferencing and collaboration over the past year and a half. With the government-mandated stay-at-home orders forcing the majority of businesses to shut down their normal operations and switch to remote work, it’s been difficult for business teams to stay connected like they used to. Luckily, there are a plethora of options when it comes to safe communication and online meeting services.
GoToMeeting is one of the top video conferencing platforms for business users on the market today. Their user-friendly video conferencing software allows your team to meet securely and collaborate in new ways. With great features like screen-sharing, video call recording, and the virtual conference room, you can trust that GoToMeeting’s video meeting software prioritizes the success of your team as well as providing reliable conference calls. Your team can also enjoy a GoToMeeting free trial to test the waters before purchasing the full-feature app.
It’s indisputable that the dynamics of the meeting in a traditional sense have completely changed. This is why it’s so important that you seek out reliable software solutions for online video meetings.
Secure apps make for the best meeting platforms because they ensure your attendees are constantly connected and informed. With the free trial of GoToMeeting’s software, your entire organization will be able to experience what a difference this secure web conferencing solution can make.